Jou-An (Anne) Chen

Developed and implemented a proactive consent framework, significantly increasing student self-referral rates and improving access to counselling services for primary-aged students.

Delivered impactful 'Meet the Counsellor' assemblies, parent workshops, and mental health sessions, enhancing understanding and access to support for over 500+ students and 200+ parents annually.

Facilitated 'RAFT leavers sessions' and contributed to 'Wellbeing Ambassador meetings,' extending counselling support beyond individual sessions and fostering a positive school-wide wellbeing culture.

Collaborated closely with the Safeguarding Team and Secondary Counsellor to ensure consistent student wellbeing approaches and smooth transitions across educational stages.

Built strong relationships with teachers, parents, Learning Support, Senior Leadership, and pastoral teams, providing expert consultation on student emotional wellbeing and integrating counselling into the wider student support system.

Analyzed referral and engagement data to continuously refine student access pathways, optimizing support delivery and improving intervention effectiveness for the primary school population.

Delivered individual, couples, and family counselling and psychotherapy to an international client base, effectively supporting diverse concerns including depression, anxiety, trauma, and intercultural relationship challenges.

Applied a systemic and culturally responsive therapeutic approach, enhancing client insight into the influence of relationships, cultural identity, and broader social context on their experiences.

Integrated diverse evidence-based modalities, including systemic theory, Emotionally Focused Therapy, Narrative Therapy, Solution-Focused Therapy, mindfulness, and Acceptance and Commitment Therapy (ACT), to tailor treatment plans for optimal client outcomes.

Contributed to organizational excellence by actively participating in quality assurance, guideline review, team training, and continuous professional development initiatives.

Provided counselling and psychotherapy to individuals, couples, and families, effectively addressing a wide spectrum of psychological and relational concerns.

Administered and interpreted DSM-5 diagnostic assessments, contributing to accurate diagnoses and evidence-based treatment planning for over 50+ clients.

Coordinated integrated care with a multidisciplinary team including therapists, psychiatrists, nurse practitioners, care managers, and interpreters, ensuring holistic client support.

Managed a diverse caseload of clients, developing and implementing individualized treatment plans under clinical supervision to achieve therapeutic goals.

Conducted intake interviews and DSM-5 diagnostic assessments for individuals, couples, and families, establishing foundational understanding for therapeutic interventions.

Provided direct counselling and psychotherapy services, supporting clients through various emotional and relational challenges under clinical supervision.

Collaborated effectively with a range of healthcare professionals, including therapists, psychiatrists, and care managers, to ensure comprehensive and coordinated client care.

Developed strong therapeutic relationships and applied foundational clinical skills in a supervised academic setting, contributing to positive client outcomes.

Facilitated structured group therapy sessions for adolescents, promoting peer support, conflict resolution, and the development of positive coping mechanisms.

Implemented rehabilitation programs tailored to the needs of at-risk youth, contributing to behavioral improvements and enhanced social skills for residents.

Provided guidance and mentorship to adolescents, supporting their emotional regulation and integration into a structured therapeutic environment.

Collaborated with a team of professionals to ensure the safety and wellbeing of residents, contributing to a stable and therapeutic milieu.